crickex Privacy Policy
Protecting your personal information is our top priority. This policy explains in detail what information we collect, how it is used, and what rights you have.
This Privacy Policy ("Policy") sets out the terms governing information processing between the crickex platform ("Platform", "we", "us") and all users of its services ("you", "user"). By creating an account on the Platform, logging in, or using any service, you agree to the terms of this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together.
Types of Information Collected
1.1 Registration and Identity Information
Information you provide when creating an account on crickex is collected. This includes your full name, date of birth, national ID or passport details, mobile number, and email address. Documents required for age verification may also be collected, as crickex provides services only to persons aged 21 and above.
1.2 Transaction and Financial Information
When making deposits and withdrawals, your mobile banking account details (such as bKash, Nagad, Rocket, Upay) and bank account information are collected. Transaction history, amounts, timestamps, and methods are also stored in our system. However, full card numbers or bank PINs are never stored.
1.3 Technical and Device Information
Certain information is collected automatically while using the Platform, including:
- IP address and device identifier information
- Browser type and operating system information
- Cookie and session data
- Time and duration of page visits
- Click, scroll, and navigation information
1.4 Gaming Activity Information
Information about your betting and gaming activity — such as game names played, bet amounts, win/loss records, and bonus usage history — is stored for the purposes of security, fraud prevention, and responsible gaming monitoring.
Purpose of Information Use
crickex processes user information only for specific and legitimate purposes. The main purposes for which information is used are described below:
2.1 Account Management and Service Delivery
Information is used to create, verify, and maintain your account. This also includes the login process, password recovery, transaction processing, and providing customer support.
2.2 Security and Fraud Prevention
Information is analysed to detect and prevent unauthorised access, money laundering, and fraudulent activity. Maintaining a secure environment is one of crickex's primary responsibilities.
2.3 Meeting Legal Obligations
Information may be required to comply with applicable laws and regulations — such as identity verification (KYC) and maintaining transaction records.
2.4 Service Improvement
Information is used to analyse user experience and improve the functionality and usability of the Platform. Insights derived from this analysis do not identify any individual.
2.5 Communication and Notifications
Your email or mobile number may be used to send transaction confirmations, account security alerts, and notifications of service changes.
Data Storage and Security
3.1 Retention Period
Information is stored while your account is active and for a defined period thereafter in accordance with applicable legal requirements. Financial transaction records generally require long-term retention.
3.2 Technical Security Measures
crickex uses industry-standard technology to protect your information:
- SSL/TLS encryption — protection during data transmission
- Encrypted databases — protection of stored information
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-Factor Authentication support
3.3 Staff Access Controls
Only authorised staff who require access to fulfil their responsibilities are granted limited access to users' personal information. All staff are bound by confidentiality agreements and receive regular security training.
Sharing Information with Third Parties
crickex does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Payment processors (including bKash, Nagad, Rocket, Upay, and bank transfers), technology service providers, and gaming software suppliers may receive limited information as needed to deliver their services. These partners are bound by confidentiality agreements and may use the information only for specified purposes.
4.2 Legal Authorities
Information may be provided in response to court orders, legal investigations, or lawful requests from government authorities, in compliance with applicable law. In such cases we provide only the information necessary to meet the legal obligation.
4.3 Business Transfers
In the event of a business restructure, merger, or acquisition, user information may be transferred. However, the new entity will be required to comply with this Privacy Policy.
Cookies and Tracking Technology
5.1 Types of Cookies
crickex uses the following types of cookies:
- Essential Cookies: Necessary to maintain login sessions and security; these cannot be disabled.
- Functional Cookies: Help remember your preferences and language settings.
- Analytical Cookies: Collect aggregate information to understand Platform usage — no individual is identified.
5.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may affect certain key functions of the Platform.
User Rights
As a user of the crickex platform, you have the following rights over your own information:
6.1 Right to Access Information
If you wish to know what information we hold about you, you may submit a request through the support team. After verification, the information will be provided within the specified timeframe.
6.2 Right to Correct Information
If your account contains incorrect or incomplete information, you may request a correction. Some corrections may require identity verification.
6.3 Right to Close Account
You may request to close your account at any time. However, due to legal and regulatory obligations, certain information may need to be retained for a defined period. To learn more about responsible gaming, read our Responsible Gaming Guidelines.
6.4 Right to Withdraw from Marketing Communications
If you do not wish to receive promotional messages or notifications, you can unsubscribe through your account settings or via support. However, essential notifications related to transactions and security cannot be turned off.
Protection of Minors' Information
crickex strictly refrains from providing services to anyone under the age of 21. Age is verified at registration, and accounts suspected of belonging to minors are closed immediately. If any minor's information has been collected by mistake, it will be deleted immediately. Parents or guardians may contact our support to report any suspicious situation.
International Data Transfers
Some of our service providers may be located in other countries. Where information is transferred internationally, we ensure that each partner follows appropriate protection measures and maintains data security standards. Protective agreements are in place for transfers of information to third countries.
Policy Changes and Updates
crickex reserves the right to amend this Privacy Policy as needed. In the case of significant changes, users will be notified in advance by email or via a platform notification. Continued use of the Platform after any change will be considered as your acceptance of the updated policy. For answers to more general questions on this topic, visit our FAQ page.
Contact and Complaints
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact crickex's dedicated support team. We provide assistance in both Bengali and English, 24/7.