FAQ
crickex FAQ — Slots, Deposits, Bonuses and Responsible Gaming
From slots and jackpots to depositing via bKash, welcome bonus terms and responsible gaming rules — find answers to the most frequently asked questions from crickex users, all on one page. Every answer is brief and clear.
Table of Contents
Slots and Jackpots
crickex has hundreds of games in the slots section. Below are answers to the most frequently asked questions about free spins, progressive jackpots, RTP and demo play.
Free spins are a special feature in slot games that give you a set number of spins at no cost. They are usually triggered when three or more scatter symbols land at the same time. Any winnings from the free spins round are added to your main balance. Games like Gates of Olympus and Starlight Princess are especially popular for their free spins rounds.
A progressive jackpot is a prize pool that grows continuously as a portion of every bet placed is added to it. The more players bet, the larger the prize becomes. When a lucky player hits the required combination, they win the entire jackpot and the counter resets to zero. crickex offers this type of jackpot game.
RTP (Return to Player) is the theoretical long-term return percentage of a slot game. For example, Fortune Mouse has a maximum RTP of 96.96%, meaning that on average ৳96.96 may be returned for every ৳100 wagered — but this is a mathematical average, not a guaranteed outcome for any single session. Choosing games with a higher RTP is a sensible habit.
Many slot games have a demo or fun mode where you can learn the game mechanics, paylines and bonus features without using real money. However, winnings in demo mode cannot be withdrawn. Real bets are required to win real prizes. You can check which games have demo mode in the game lobby.
Low-volatility games pay out smaller wins more frequently, making it easier to keep your balance going longer. High-volatility games pay out less often but the prizes can be much larger. The right choice depends on your budget and playing style — crickex has both types of games.
No. crickex slot games use RNG (Random Number Generator) technology, which determines the result of every spin completely at random. The outcome of a previous spin has no connection to the next spin. Every spin is independent and unbiased.
How to Deposit
bKash, Nagad, Rocket — depositing on crickex with local payment methods is straightforward. Here are answers to the most commonly asked questions.
The minimum deposit on crickex is ৳300 across all payment methods. This applies equally to bKash, Nagad, Rocket, Upay and bank transfer. Once a deposit is successful, it is credited to your balance instantly.
crickex makes no claim about charging fees on deposits. However, your mobile banking service (such as bKash or Nagad) may apply its own transaction charges. Check your payment service provider's terms before making a deposit.
Log in to your crickex account, go to the deposit section and select Nagad. Send the required amount to the number shown. Save the transaction ID and submit it in the form. Your balance is usually updated within a few minutes.
crickex currently supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit is ৳300 for all methods. Cryptocurrency is not accepted.
A bKash deposit is usually credited to your crickex account within a few minutes. Submitting the transaction ID correctly speeds up the process. If there is an unusual delay, contact 24/7 live chat support with your transaction ID.
The minimum withdrawal on crickex is ৳1,000. Withdrawal methods are the same as for deposits — bKash, Nagad, Rocket, Upay and bank transfer. Processing is usually completed within 30 minutes to 3 hours.
Bonus Terms
How to claim the welcome bonus, wagering requirements and bonus expiry — find out everything about bonuses on crickex.
Every bonus has a set expiry period. If the wagering requirement is not met within that period, any remaining bonus balance may be cancelled. However, any winnings made with real money up to that point are generally retained. The exact expiry of each bonus can be found in crickex's terms and conditions.
Slot games generally contribute the most towards meeting wagering requirements. Live casino games, table games or sports betting may contribute partially or may be excluded in some cases. Read crickex's bonus terms for the exact breakdown, as the rules can differ for each offer.
New accounts on crickex receive a 150% bonus on the first deposit, up to a maximum of ৳15,000. Example: deposit ৳1,000 and receive a ৳1,500 bonus, giving a total balance of ৳2,500. The wagering requirement is 10 times the bonus amount (৳1,500 × 10 = ৳15,000). To claim the bonus, select the applicable bonus option at the time of deposit.
No. The welcome bonus is available once per person — per IP address, device and payment method. Creating multiple accounts is against crickex's rules and may result in all accounts being closed. Play fairly with one account.
The crickex VIP programme has three tiers: Bronze (up to 0.3%), Silver (up to 0.5%) and Gold (up to 0.8%) weekly cashback. Example: as a Silver member, if your net loss for the week is ৳20,000, you receive ৳20,000 × 0.5% = ৳100 cashback. Playing regularly allows you to move up to higher tiers and earn more benefits.
No. The wagering requirement must be fully met before any winnings from a bonus can be withdrawn. The wagering requirement is 10 times the bonus amount. Once the requirement is met, winnings from the bonus become real money and a minimum withdrawal of ৳1,000 is then possible.
Responsible Gaming
crickex takes responsible gambling seriously. Learn about age limits, self-exclusion and the signs of problem gambling. For more details, visit the responsible gaming page.
The minimum age to take part in all activities on crickex, including casino and sports betting, is 21+. Age is verified at registration and proof of identity may be requested. Any account belonging to an underage person will be closed.
Yes, crickex allows players to set their own daily, weekly or monthly deposit limits. A limit you set yourself takes effect immediately. It can be changed through account settings or by contacting support.
Cooling-off allows you to take a temporary break from your account (for example, a few days or weeks). Self-exclusion lets you keep your account closed for a longer period. Both options can be activated through the crickex support team. Once self-exclusion is active, it cannot be reversed before the set period ends.
If you or someone you know is experiencing problems due to gambling, inform the crickex support team. They will help limit or close the account. It is also important to seek support from a mental health professional or family. Always set a budget and a time limit for yourself before playing.
Some warning signs: repeatedly playing to recover losses, neglecting family or work to gamble, spending beyond your budget, feeling restless when you cannot play. If you notice these signs, take a break and speak to crickex support if needed.
Follow a few simple rules: set a fixed budget before playing and do not deposit more than that amount. Do not keep playing in the hope of recovering lost money. Take regular breaks. Set deposit limits and remember — gambling is for entertainment, not as a source of income.
Have more questions?
If you cannot find an answer on this page, the crickex support team is always available — in both Bengali and English.
24/7 Live Chat — use the chat window on the site for instant assistance
Email support: [email protected]
Support languages: Bengali and English