crickex's commitment to responsible gaming
Betting and casino entertainment has its limits. crickex wants every player to enjoy themselves within those limits — for their own sake and for their family's.
Why responsibility matters
Betting and online casinos are a form of entertainment for many people. However, they also carry the risk of becoming an addiction. crickex believes an informed player is the best kind of player — because they know when to stop.
Our Terms and Conditions clearly state that playing at crickex is strictly for adults, and every player is advised to set their own spending limits.
Betting is never a guaranteed source of income. Every bet carries an equal chance of winning or losing. Only bet what you can afford to lose. Never use money set aside for your daily living expenses on betting.
Under our Privacy Policy, your personal information and transaction history are fully protected. We use your data to monitor responsible gaming patterns so that support can be offered at the right time if needed.
Guidelines for healthy gaming
- Set a weekly or monthly budget in advance and do not exceed it.
- Decide on a time limit before you start playing — playing for hours on end is harmful.
- Avoid placing larger bets in a rush to recover losses.
- Never let betting affect your relationships with family, friends or work.
- Avoid betting while drinking or under emotional stress.
- Remember — winning is never guaranteed, but responsible gaming is always possible.
Tools to keep yourself safe
crickex gives you several tools so you can control the scope of your own gaming. To use them, contact our 24/7 live chat or email support.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, reducing it takes effect immediately; increasing it is subject to a waiting period.
Time Limit
Set a limit on how long you spend on the platform each day. When the time is up, a warning message will appear and the session will end.
Temporary break
Temporarily close your account for a set period — one day, one week or one month. You will not be able to log in during the break.
Self-exclusion
If you choose long-term self-exclusion, your account cannot be reactivated before the set period ends. This is our strongest protection tool.
Activity history
View your complete betting and casino transaction history at any time. It is the easiest way to understand your own gaming behaviour.
Reality check
If you have been playing for a long time, crickex will automatically notify you of how long you have been playing — so you can make an informed decision.
Send a self-exclusion request
Fill in the details below. Our support team will process your request within 24 hours. For immediate assistance, contact us via live chat.
This form is for submitting a request. Final confirmation will be sent to you by email from our support team.
Warning signs of a problem
If you notice any of the following signs in yourself, pause and consider seeking help.
Where to get help
Asking for help is not weakness — it takes courage. crickex is here for you, and so are your family and professional counsellors.
crickex live chat
Contact our 24/7 live chat for any issue. Support is available in both Bengali and English. Self-exclusion or limit requests are processed immediately.
Email support
If you need a timely response or want to discuss something in detail, write to our support email. The support team replies in Bengali with full explanations.
Family and friends
Talk openly with a family member or a trusted friend. Support from someone close often makes it easier to seek professional help as well.
Professional advice
Gambling addiction is a recognised mental health condition. In Bangladesh, mental health professionals such as psychologists and counsellors are available at both public and private hospitals. Visit our FAQ section for more information on responsible gaming.
Consult a doctor or mental health specialist you know. There is no shame in seeking help online or at a local hospital — taking that step is the start of resolving the problem.
For parents
Keep an eye on whether anyone in your family is accessing online betting sites. Use parental controls on devices used by children and teenagers. Remember, participation by anyone under 21 is strictly prohibited at crickex.
Common questions
Answers to frequently asked questions about responsible gaming.