crickex Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") set out your rights and responsibilities when using the crickex platform and all its services. "Platform" here refers to the crickex website, mobile application and all related services.

crickex is an online gaming and betting platform that offers Bangladeshi users a range of services including cricket betting, casino games, slots, live casino and virtual gaming. Using the platform means you are considered to have voluntarily and knowingly accepted every clause of these terms.

These terms have been written in Bengali and this is the final, authoritative version. In the event of any discrepancy with a translation or version in another language, the Bengali version will take precedence.

2 Account Registration

A personal account is required to use crickex platform services. At the time of registration you must provide accurate, complete and up-to-date information. Opening an account with false or misleading information is strictly prohibited.

Each user may hold only one account. Running multiple accounts under the same person's name, on the same device, or from the same network is prohibited. If such activity is detected, all associated accounts may be suspended immediately and any pending balance may be forfeited.

• Once registration is complete, you must verify your email address or mobile number.
• Keeping your login details (username and password) confidential is your responsibility.
• Any unauthorised use of the account must be reported to crickex immediately.
• The account is entirely personal — you may not allow anyone else to use it.

For details on the registration process and login, see the crickex login page.

3 Age Verification and Identity Confirmation

Opening an account on crickex and using any of its services is permitted only for individuals aged 21 or above. By registering, you confirm that you are at least 21 years old.

crickex may at any time request government-issued identity documents (National ID card, passport or driving licence) and other relevant documents to verify your identity. Withdrawal requests may be delayed until identity verification is complete.

crickex may request additional documents or information as needed for fraud prevention and anti-money laundering purposes.

4 Deposits and Withdrawals

The following terms apply to depositing and withdrawing funds on crickex:

• Minimum deposit amount: ৳300 (applicable for each payment method).
• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing generally takes 30 minutes to 3 hours.
• Deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including BRAC Bank and Dutch-Bangla Bank).
• Withdrawal methods: bKash, Nagad, Rocket, Upay and bank transfer.

Deposited funds will be returned only to the account from which the original payment was made. Attempts to deposit or withdraw funds through a third party are not accepted.

5 Bonuses and Promotions

crickex bonuses and promotional offers are provided under specific terms. The welcome bonus currently available is as follows:

• 150% bonus on first deposit, up to ৳15,000.
• To withdraw the bonus amount, you must first complete wagering of 10 times the bonus amount.

For example: if you deposit ৳1,000 you will receive a ৳1,500 bonus and your total balance will be ৳2,500. To withdraw winnings from the bonus, you must wager ৳1,500 × 10 = ৳15,000.

Detailed terms relating to bonuses:

• Each bonus offer may have its own validity period and eligibility criteria.
• Bonus funds cannot be withdrawn directly — only after wagering requirements have been completed.
• crickex reserves the right to modify or cancel any bonus offer.
• If bonus abuse is detected, the bonus may be forfeited.
• Attempting to claim bonuses using multiple accounts is a breach of these terms.

6 Betting and Casino Rules

crickex offers various gaming options including cricket betting, football betting, live casino and slots. The following general provisions apply to participation in each game category:

• All betting and gaming activity should be conducted for personal and recreational purposes.
• Coordinated betting on a single event from multiple accounts is prohibited.
• If an abnormal payout occurs due to a technical error, crickex reserves the right to void it.
• In the event of a dispute over the result of any game or event, crickex's decision will be final.
• A bet will not be accepted if the account does not have a sufficient balance.

For cricket betting, you can bet on international cricket events including BPL, IPL, T20 World Cup and Bangladesh Tigers matches. Betting during live matches is governed by in-play rules.

7 Prohibited Activities

The activities listed below are strictly prohibited on the crickex platform. Violations may result in account suspension or permanent closure:

• Running multiple accounts or using another person's account.
• Attempting to manipulate the outcome of any game or betting event.
• Match fixing or betting based on insider information.
• Using bots, automated scripts or any artificial method to bet or play games.
• Using the platform for money laundering.
• Deliberate attempts to abuse bonuses or circumvent bonus terms.
• Harassing other users or engaging in inappropriate behaviour.
• Attempting to breach any security measure of the platform.

crickex automatically monitors any suspicious activity and reserves the right to notify the relevant authorities if necessary.

8 Account Suspension and Closure

crickex may temporarily or permanently suspend your account in the following circumstances:

• Breach of any clause of these terms.
• Registration with false or incomplete information.
• Failure to cooperate with identity verification.
• No account activity for an extended period (generally more than 12 months).
• By court order or legal obligation.

You may also voluntarily close your account at any time by contacting the customer support team. Any valid balance may be withdrawn in accordance with the rules before the account is closed.

As part of responsible gaming, you can also use the self-exclusion or deposit limit features available on the responsible gaming page.

9 Privacy and Data Protection

crickex is committed to protecting your personal information. Full details of how your data is collected, stored and used are given in our Privacy Policy — reading it is essential.

crickex does not sell your information to third parties. However, certain information may be shared with trusted service providers for security verification, payment processing and legal compliance purposes.

Cookies are used on the site. The cookie policy is considered part of the privacy policy.

10 Limitation of Liability

crickex strives to provide uninterrupted service on its platform. However, crickex will not be liable in the following circumstances:

• Loss caused by technical errors, server outages or internet connectivity issues.
• Financial loss resulting from your login details falling into another person's hands.
• Delays in transactions due to disruption of third-party services (payment gateways, banks).
• Power outages, natural disasters or other force majeure events.
• Expected winnings not being realised from game results.

Gaming activity carries financial risk and you are considered to have accepted that risk knowingly.

11 Changes and Amendments to Terms

crickex reserves the right to amend, change or update these terms at any time. Where there are significant changes, users will be notified via their registered email or a notice on the platform.

Continued use of the platform after changes have been made means you are considered to have accepted the revised terms. It is your responsibility to review this page regularly.

12 Applicable Law and Dispute Resolution

The relevant applicable law will be followed in interpreting and applying these terms. Any dispute arising from use of the crickex platform will first be addressed through negotiation.

If you have a complaint or query about any matter, please contact our 24/7 customer support team via live chat or email. Our support team is ready to assist in both Bengali and English.

For common questions, visit our Frequently Asked Questions (FAQ) page — answers to most common questions are provided there.